1. Introduction
Holland House Nurseries Ltd (“we”, “us” or “our”) is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly.
This Privacy & Cookie Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase products, create an account or contact us.
This policy applies to our website: https://hollandhousenurseries.co.uk
Business: Holland House Nurseries Ltd
Address: Higher Walton Road, Walton-le-Dale, Preston, PR5 4HS
Email: sales@hollandhousenurseries.co.uk
Telephone: 01772 202472
2. Information We Collect
We may collect and process the following personal information:
Personal details: Your name, billing address, delivery address, email address and telephone number.
Order information: Details of products purchased, order history and transaction records.
Account information: Information provided when registering for an account on our website.
Payment information: Payment and transaction details processed through our payment service providers.
Enquiries: Information you provide when contacting us by email, telephone or through our website.
Technical information: IP address, browser type, device information, operating system and website usage data.
Cookie information: Preferences and information collected through cookies and similar technologies.
We only collect information that is reasonably necessary to operate our business, fulfil orders and provide our services.
3. How We Use Your Information
We use personal information to:
Process and fulfil orders placed through our website.
Arrange collection or delivery of purchased products where applicable.
Communicate with customers about orders and enquiries.
Manage customer accounts.
Process payments, refunds and returns.
Provide customer support.
Maintain the security and functionality of our website.
Improve our products, services and website experience.
Comply with legal, accounting and regulatory obligations.
Send marketing communications where permitted by law.
We do not sell your personal information to third parties.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases where applicable:
Contractual Necessity: To process purchases, manage orders and provide products or services requested by customers.
Legal Obligation: To comply with tax, accounting, consumer protection and other legal requirements.
Legitimate Interests: To operate and improve our business, respond to enquiries, maintain website security and provide customer support, where these interests do not override your rights.
Consent: Where you have agreed to receive marketing communications or permitted the use of non-essential cookies.
5. Online Orders and Payments
When you place an order through our website, we collect the information necessary to process your purchase.
This may include your name, contact details, billing information, delivery details and order history.
Payments may be processed through secure third-party payment providers. Payment information is handled in accordance with the relevant provider’s security and privacy procedures.
We do not intentionally store complete payment card details on our website.
Order and transaction information may be retained where necessary for accounting, tax, customer service and legal purposes.
6. Customer Accounts
If you create an account on our website, we may store your name, contact information, addresses and order history.
Account information allows you to manage your details and access information about previous purchases.
You are responsible for keeping your account login details confidential.
You may contact us if you wish to request the deletion of your account, subject to any legal requirement to retain certain transaction records.
7. Sharing Your Information
We may share relevant personal information with trusted third-party service providers where necessary.
These may include:
Website hosting and maintenance providers.
Payment processing companies.
Delivery and fulfilment providers, where applicable.
Email and communication service providers.
Website security providers.
Analytics and marketing services, where used and permitted.
We only share information where there is an appropriate lawful basis and require processors acting on our behalf to protect personal information.
We may also disclose information where required by law.
8. Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
Our website uses appropriate security measures, including encrypted connections where applicable.
Although we take steps to protect your information, no internet-based system can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes for which it was collected.
Order and transaction records may be retained for up to six years or longer where required by applicable law.
Customer account information may be retained while an account remains active, subject to our retention requirements.
Enquiry information is retained for an appropriate period based on the nature of the communication.
Where information is no longer required, it will be securely deleted or anonymised.
10. Your Data Protection Rights
Under UK GDPR, you have certain rights regarding your personal information.
These may include the right to:
Access personal information held about you.
Request correction of inaccurate information.
Request deletion of your information in certain circumstances.
Restrict or object to certain processing activities.
Request transfer of your information where applicable.
Withdraw consent where processing is based on consent.
These rights may be subject to legal conditions or exemptions.
To exercise your rights, please email sales@hollandhousenurseries.co.uk.
11. What Are Cookies?
Cookies are small text files stored on your computer, tablet or smartphone when you visit a website.
They help websites function correctly, remember user preferences and provide information about how visitors interact with website content.
Some cookies are essential for website functionality, while others are optional and may require your consent.
12. How We Use Cookies
Our website uses or may use the following categories of cookies.
Strictly Necessary Cookies
These cookies support essential website functionality, including:
Shopping basket functionality.
Checkout processes.
Customer account login sessions.
Website security.
Remembering cookie preferences.
These cookies generally do not require consent where they meet the relevant legal exemption.
Functional Cookies
Functional cookies may remember preferences or enable additional website features.
These cookies help improve your browsing experience and may require consent depending on their purpose.
Analytics Cookies
Where analytics services are enabled, cookies may be used to understand how visitors interact with our website.
This information may include pages visited, time spent on the website, visitor numbers and general website performance.
Where required, analytics cookies will only be activated after you have provided consent.
Marketing Cookies
Where advertising or marketing services are enabled, cookies may be used to measure advertising performance or deliver relevant promotional content.
These cookies will only be used where the necessary consent has been obtained.
13. Shopping Basket and Checkout Cookies
Our website uses an online shopping system which may set cookies necessary for managing shopping baskets, checkout sessions and customer accounts.
These cookies help the website:
Remember products added to your basket.
Maintain your shopping session.
Process checkout requests.
Recognise logged-in customers.
Support secure transactions.
These cookies are used to provide the online shopping functionality requested by customers.
14. Third-Party Cookies
Some website features may use services provided by third parties, including payment processors, embedded content providers or analytics services.
These providers may use cookies or similar technologies in accordance with their own privacy policies.
Where third-party cookies are not strictly necessary, we will obtain consent where required before allowing them to operate.
15. Managing Your Cookie Preferences
You can manage cookies through the cookie consent controls on our website, where provided, and through your browser settings.
Most web browsers allow you to:
View cookies stored on your device.
Delete existing cookies.
Block certain types of cookies.
Prevent websites from storing new cookies.
Please note that disabling essential cookies may prevent certain website features, including the shopping basket or checkout, from functioning correctly.
Where consent is required, you can reject non-essential cookies without preventing access to the main website.
You may withdraw or change your consent at any time using the cookie preference controls where available.
16. Cookie Duration
Cookies may be classified as either session cookies or persistent cookies.
Session cookies are generally deleted when you close your browser.
Persistent cookies remain on your device until they expire or are manually removed.
The exact duration depends on the purpose and configuration of each cookie.
17. Marketing Communications
We may occasionally send information about our products, services, promotions or seasonal offers where you have provided consent or where another lawful basis permits us to do so.
You can opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.
We will not send unsolicited electronic marketing communications in breach of applicable UK privacy and electronic communications regulations.
18. External Websites
Our website may contain links to third-party websites or social media platforms.
We are not responsible for the privacy practices, security or content of external websites.
We recommend reviewing their privacy policies before providing personal information.
19. International Data Transfers
Some third-party service providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place in accordance with applicable UK data protection legislation.
20. Children’s Privacy
Our website is intended for general customers and is not specifically designed to collect personal information from children.
We do not knowingly collect personal information from children without an appropriate lawful basis.
21. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in our website, business operations or legal obligations.
Any changes will be published on this page with an updated revision date.
22. Contact Information
If you have questions about this policy or wish to exercise your data protection rights, please contact:
Holland House Nurseries Ltd
Higher Walton Road
Walton-le-Dale
Preston
PR5 4HS
Email: sales@hollandhousenurseries.co.uk
Telephone: 01772 202472
Website: https://hollandhousenurseries.co.uk
If you are unhappy with how your personal information has been handled, you have the right to complain to the Information Commissioner’s Office (ICO).
ICO Website: https://ico.org.uk